Resource Directory

Tenant Duty Counsel / LTB Support – Ottawa
Listing Category
Short Description
Tenant duty counsel and Landlord Tenant Board support in Ottawa.
Phone
613-241-7008 or 211
Address
Ottawa, ON
City
Ottawa
Service Type
Tenant Advocacy
Service Hours
Varies
Eligibility Criteria
Tenants facing LTB matters
Languages Spoken
English;French
Available Services
Tenant Advocacy
United Way East Ontario
Listing Category
Short Description
United Way East Ontario – Funds and supports many community agencies in Ottawa and the region.
Phone
Contact via website
Address
Ottawa / Eastern Ontario
City
Ottawa
Service Type
General
Service Hours
Contact for hours
Eligibility Criteria
Community agencies and public navigation
Languages Spoken
English;French
Available Services
General
211 Ontario
Listing Title
Listing Category
Short Description
211 – Free 24/7 information and referral for all community, social, health and government services.
Phone
211 or 1-877-330-3213
Address
Ontario-wide
Listing Tags
City
Ottawa
Service Type
General
Service Hours
24/7 phone/text
Eligibility Criteria
Anyone
Languages Spoken
English;French;150+ languages
Available Services
General
City of Ottawa Client Service Centres
Listing Category
Short Description
City Client Service Centres – In-person help with City services, forms and referrals.
Phone
311
Address
Multiple locations – Ottawa
Listing Tags
City
Ottawa
Service Type
General
Service Hours
Contact 311 for locations and hours
Eligibility Criteria
Ottawa residents
Languages Spoken
English;French
Available Services
General
Child Care Fee Subsidy – Ottawa
Short Description
Child Care Fee Subsidy – Help with child care costs for eligible Ottawa families.
Phone
311
Address
Ottawa, ON
City
Ottawa
Service Type
Financial Assistance & Benefits
Service Hours
Contact 311
Eligibility Criteria
Eligible Ottawa families with child care needs
Languages Spoken
English;French
Available Services
Financial Assistance & Benefits
Connecting Ottawa
Listing Title
Listing Category
Short Description
Connecting Ottawa – Supports for immigrants and people with communication barriers to access services.
Phone
Contact via website
Address
Ottawa, ON
City
Ottawa
Service Type
Immigrant Settlement Help
Service Hours
Contact for hours
Eligibility Criteria
Immigrants and people with communication barriers
Languages Spoken
English;French;multiple
Available Services
Immigrant Settlement Help
Matthew House Ottawa
Listing Title
Listing Category
Short Description
Matthew House – Reception and support services for refugees and newcomers.
Phone
Contact via 211
Address
Ottawa, ON
Listing Tags
City
Ottawa
Service Type
Newcomer & Refugee Help
Service Hours
Contact for hours
Eligibility Criteria
Refugees and newcomers
Languages Spoken
English;French
Available Services
Newcomer & Refugee Help
Recovery Care Clinic
Listing Title
Short Description
Recovery Care Clinic – Outpatient harm reduction clinic for substance use disorders.
Phone
613-903-6006
Address
2006 Robertson Road
Ottawa, ON K2H 1A5
K2H 1A5
City
Ottawa
Service Type
Addiction & Recovery Services
Service Hours
Contact for hours
Eligibility Criteria
People with substance use disorders
Languages Spoken
English;French
Available Services
Addiction & Recovery Services
Ontario Electricity Support Program (OESP)
Listing Category
Short Description
OESP – Monthly on-bill credit to help low-income households with electricity costs.
Phone
1-855-831-8151 or Hydro Ottawa
Address
Ontario-wide (Ottawa via Hydro Ottawa)
City
Ottawa
Service Type
Rent & Utility Help
Service Hours
Contact for application
Eligibility Criteria
Low-income households meeting OESP criteria
Languages Spoken
English;French
Available Services
Rent & Utility Help
Low-Income Energy Assistance Program (LEAP)
Listing Category
Short Description
LEAP – Help with energy-related emergencies (hydro, gas, oil arrears and reconnection).
Phone
311
Address
Ottawa, ON
Listing Tags
City
Ottawa
Service Type
Rent & Utility Help
Service Hours
Contact 311
Eligibility Criteria
Low-income Ottawa residents
Languages Spoken
English;French
Available Services
Rent & Utility Help
Snow Go Assist
Listing Title
Listing Category
Short Description
Snow Go Assist – Financial help with snow removal for low-income seniors and people with disabilities.
Phone
311
Address
Ottawa, ON
City
Ottawa
Service Type
Seniors & Eldercare
Service Hours
Contact 311
Eligibility Criteria
Low-income seniors or persons with disabilities
Languages Spoken
English;French
Available Services
Seniors & Eldercare
Somerset West CHC – HART Hub
Listing Category
Short Description
HART Hub at Somerset West CHC – Showers, essential supplies, lunch and basic services.
Phone
613-238-8210
Address
55 Eccles Street
Ottawa, ON K1R 6S3
K1R 6S3
City
Ottawa
Service Type
Harm Reduction Services
Service Hours
Contact for hours
Eligibility Criteria
People needing basic services / harm reduction supports
Languages Spoken
English;French
Available Services
Harm Reduction Services
Community Legal Services of Ottawa – West
Listing Category
Short Description
CLS Ottawa West – Free legal help near Lincoln Fields.
Phone
613-596-1641
Address
1301 Richmond Road
Ottawa, ON
City
Ottawa
Service Type
Legal Clinics
Service Hours
Contact for intake
Eligibility Criteria
Low-income residents of Ottawa
Languages Spoken
English;French
Available Services
Legal Clinics
University of Ottawa Community Legal Clinic
Listing Category
Short Description
UOttawa Community Legal Clinic – Free student legal clinic for low-income people and undergrads.
Phone
613-562-5600
Address
538-540 King Edward Avenue
Ottawa, ON K1N 6N5
K1N 6N5
City
Ottawa
Service Type
Legal Clinics
Service Hours
Contact for hours; courthouse drop-in Fridays
Eligibility Criteria
Low-income community members and undergrad students
Languages Spoken
English;French
Available Services
Legal Clinics
Legal Aid Ontario – Integrated Legal Services Office (ILSO)
Listing Category
Short Description
LAO ILSO Ottawa – Representation for eligible clients in family, immigration, eviction and ODSP matters.
Phone
613-569-7448
Address
275 Slater Street, Suite 1101
Ottawa, ON
City
Ottawa
Service Type
Legal Aid & Advocacy
Service Hours
Contact for hours
Eligibility Criteria
Low-income clients meeting LAO criteria
Languages Spoken
English;French
Available Services
Legal Aid & Advocacy

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