RGI London: Rent-Geared-to-Income Housing
Rent-geared-to-income (RGI) housing in London is subsidized housing where rent is based on income, usually about 30 per cent of monthly household income. It is run by the City of London through its Housing Access Centre (HAC), which maintains one centralized wait list for London and Middlesex County.
Need a place tonight? RGI is not emergency housing and cannot house you immediately. If you need a bed tonight in London, call Coordinated Access at 519-661-4663 or 1-833-932-2297, Monday to Friday 8:30 AM to 4:30 PM. After hours, call 2-1-1.
What RGI is, and who runs the wait list in London
RGI is rent set by your income, not by the market. London and Middlesex Community Housing, the city's largest social housing provider, states that RGI rent is usually 30 per cent of gross monthly household income. If some or all of your income is from Ontario Works or the Ontario Disability Support Program, your RGI rent is calculated differently. Income is measured on line 23600 of your Notice of Assessment, and full-time student income is excluded.
In London, the Housing Access Centre (HAC) connects eligible households with community housing and rent supplements in London and Middlesex County. The HAC is at Citi Plaza, 355 Wellington Street, Suite 248, London, phone 519-661-0861, email [email protected], open Monday to Friday 8:30 AM to 4:30 PM.
Income limits for London, 2026
Income limits are maximums: your household income must be under the limit for the largest unit size you qualify for. These are the 2026 limits for the City of London under O. Reg. 370/11 Schedule 2.
| Unit size | Household income limit |
|---|---|
| Bachelor | $41,500 |
| 1-bedroom | $56,000 |
| 2-bedroom | $65,500 |
| 3-bedroom | $71,000 |
| 4-bedroom or larger | $83,500 |
Asset limit: ask the Housing Access Centre. No London asset limit was published on the City of London or HAC public pages checked for this page, so no figure is stated here rather than guessing. Call the HAC at 519-661-0861 and ask what asset limit applies before you apply.
Who can apply
- You must be 16 years or older, with permanent status in Canada, and a low to moderate income.
- At least one household member must be able to live independently, with or without support services.
- Household income must be below the limit for the unit size you are asking for, and household assets must be below the limit the HAC applies.
- No member of your household can have a deportation, departure or exclusion order, and no member can owe arrears to any social housing unit.
How to apply in London
- Apply online at socialhousingapplication.com, or by paper application through the HAC.
- Gather your documents first: identification for all household members, and income verification for all adults.
- Submit the application to the HAC at Citi Plaza, 355 Wellington Street, Suite 248, London, or by email to [email protected].
- Choose the properties and unit sizes you will accept. You are entitled to only one RGI offer: if you refuse it, your file will be cancelled under O. Reg. 367/11 s. 32.2.
- Keep your file current. Tell the HAC within 30 days of any change to your address, phone number, income or household, and confirm your file at least once a year. Once housed, report any income change to your housing provider within 30 days.
Wait times in London
The City of London does not publish an average wait time. Housing is allocated by need, and the lists are long: London and Middlesex Community Housing alone provides 3,258 housing units across 32 properties to more than 5,000 people. Apply as soon as you are eligible: your place on the list is dated from your application. While you wait, ask the HAC about rent supplements and other housing benefits that can help in private market housing.
Special Priority and Urgent Status in London
You may qualify for Special Priority Status or Urgent Status with the HAC. Province-wide, Special Priority applies if you are being abused by someone you lived with in the past three months, and it moves you to the top of the wait list. You will need supporting documents from a professional, such as a doctor, counsellor, shelter worker or police officer, and an interview with HAC staff. Ask about Special Priority and Urgent Status when you apply.
Check your eligibility first: RGI eligibility in Ontario is the yes/no checklist to work through before you apply.
Frequently asked questions
How do I apply for rent-geared-to-income housing in London?
Apply through the City of London Housing Access Centre (HAC), at Citi Plaza, 355 Wellington Street, Suite 248, London, phone 519-661-0861, email [email protected]. You can apply online at socialhousingapplication.com.
What are the income limits for RGI in London?
For 2026, under O. Reg. 370/11 Schedule 2: bachelor $41,500, one-bedroom $56,000, two-bedroom $65,500, three-bedroom $71,000, four-bedroom or larger $83,500.
How long is the wait for RGI housing in London?
The City of London does not publish an average wait time. Housing is allocated by need and the lists are long. Apply as soon as you are eligible.
Your next step
Apply through the Housing Access Centre at 519-661-0861 if you are eligible.