Long-Term Care Family Support and Action Line

Ministry of Long-Term Care line for complaints about LTC homes. Urgent complaints can trigger a same-day response; other cases are passed to an inspector for follow-up.

Address

438 University Ave, 8th Fl, Toronto ON M7A 1N3

Phone

1-866-434-0144

Website

https://www.ontario.ca/page/long-term-care-home-complaint-process

Hours

Daily 8:30am-7pm

Who it serves

Seniors

Eligibility

Anyone with a concern about an Ontario long-term care home

Cost

Free

Languages

English, French

How to access

By phone

Accessibility & features

Free, Phone only

Last verified: October 1, 2026 · Listing source: ontario.ca. Information can change — please call ahead to confirm hours and availability.