City of Ottawa - Housing Services & Shelter Placement

Name: City of Ottawa - Housing Services & Shelter Placement
Address: 100 Constellation Dr, Ottawa, ON, Ottawa, ON, CA
Telephone: 3-1-1

Housing help / Housing First, Income support (OW/ODSP) · Ottawa

Call 3-1-1 (or 613-580-2400) for shelter placement and coordinated access; ask about the social housing registry.

Address: 100 Constellation Dr, Ottawa, ON
Phone: 3-1-1
Website: https://ottawa.ca/en/family-and-social-services/housing
Hours: Mon-Fri business hours; 311 is 24/7
Who it serves: Everyone, Families, Single adults
Eligibility: Ottawa residents needing emergency shelter placement or affordable housing.
Cost: Free
Languages: English, French, Multiple languages
How to access: By phone, Referral
Accessibility & features: Free

Last verified: June 15, 2026 · Listing source: ottawa.ca. Information can change — please call ahead to confirm hours and availability.