Accessibility | EmergencyHousing.ca
Accessibility for Ontarians with Disabilities Act (AODA)
Integrated Accessibility Standard
1. Integrated Accessibility Standard Plan and Policy
This accessibility plan outlines the policy and actions that we will put in place to improve opportunities for people with disabilities.
The Integrated Accessibility Standards (Regulation 191/11) under the Accessibility for Ontarians with Disabilities Act, 2005 ("Regulation"), came into force on July 1, 2011. The Regulation establishes standards to address barriers that persons with disabilities face in the following areas:
Information and communication;
Built environment; and
The purpose of this Policy is to ensure that we comply with the Government of Ontario's Integrated Accessibility Standards. The requirements under these standards are not a replacement or substitute for the requirements of the Ontario Human Rights Code.
3. Policy Statement and Our Commitment
We support the principles of the AODA. We are committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to an inclusive culture across EmergencyHousing.ca by preventing and removing barriers for persons with disabilities. Where it is not possible to remove barriers, we will make every effort to accommodate persons with disabilities in a timely, effective and suitable manner.
4. Multi-Year Accessibility Plan
Our Multi-Year Accessibility Plan is designed to be read together with our Integrated Accessibility Standards Policy (above) and outlines our commitment to prevent and remove barriers to accessibility.
5. Plan Availability
This plan is available online at: EmergencyHousing.ca/
and, upon request, will be made available in various accessible formats. If you would like to receive a copy of the Plan in an alternate accessible format, please contact the AODA Agent for EmergencyHousing.ca
6. Customer Service Standard
We strive to provide all Customers, Clients and Case Managers with the same service experience, regardless of disability. Please refer to our Client Service Policy for more information. We will continue to:
Provide new Case Managers, Representatives and Agents with training on providing accessible customer and client service to people with disabilities and in an effort to provide updated training to Case Managers, Representatives and Agents when there are changes to the accessibility policies, legislative requirements change we will ensure updated training is made available electronically on EmergencyHousing.ca/accessibilitytraining
Provide training for Case Managers, Representatives and Agents on the requirements of the Regulation, as well as Human Rights Code related obligations;
Be mindful to ensure training is appropriate to the job duties, tasks performed; and keep a record, including dates and number of participants, of the training provided.
7. Accessible Emergency Information
We are committed to providing our customers / clients with accessible publicly available Emergency information upon request. We will also provide Case Managers, Representatives and Agents with disabilities with individualized Emergency response information when necessary.
Time Frame: Ongoing
We will provide training to Case Managers, Representatives, Agents and contractors on Ontario’s accessibility laws and on the Human Rights Code (the “Code”) as it relates to people with disabilities. Training will be provided in a way that best suits the duties of Case Managers, Representatives, Agents and contractors.
We will take the following steps to ensure Case Managers, Representatives and Agents are provided with the training needed to meet Ontario’s accessibility laws by January 1, 2015:
We will provide training to all current Case Managers, Representatives and Agents on the requirements of the accessibility standards referred to in this Regulation and on the requirements of the Code as it pertains to persons with disabilities (as required by Section 7 of the Integrated Accessibility Standards, O. Reg 119/11); and
Customer Service Training for all Case Managers, Representatives and Agents who deal with members of the public and/or other third parties (as required by Section 6 of the Customer Service Standard, O. Reg 429/07).
We will consider the needs of people with disabilities when designing, procuring, or acquiring self-service kiosks following January 1, 2014.
We will ensure that we have a process for receiving and responding to feedback for persons with disabilities. We will receive feedback via:
AODA Agent for EmergencyHousing.ca
Telephone: (613) 366-6946
Fax (613) 366-6946
Case Managers, Representatives and Agents may contact their immediate supervisor.
11. Information and Communications
We are committed to meeting the communication needs of people with disabilities. We may consult with people with disabilities to determine their information and communication needs. We will take the following steps to make all new websites and content on those sites conform to WCAG 2.0, Level A following January 1, 2014:
We will ensure that all new websites and content on sites conform with WCAG 2.0, Level A
Current website will be assessed for future compliance requirements
All public AODA-related information will be made available in an accessible format upon request by January 1, 2016.
We will take the following steps to make all websites and content conform to WCAG 2.0, Level AA by January 1, 2021:
AODA compliance will be included as one of the main criteria when selecting technology vendors for new website development
We will ensure that visitors to our public website will have access to downloadable tools to enhance navigation of the website if the customers have reading or dexterity challenges related to a variety of disabilities by January 1, 2021
We will ensure that our website is compatible with rich media formats to assist those who are blind or partially-sighted by January 1, 2021
We have always been committed to doing the right thing for our Case Managers, Representatives and Agents. Our values and behaviors are the foundation for the relationships we foster with our Case Managers, Representatives and Agents. We continue to believe in and re-affirm our long-standing policy of providing fair and equal opportunities for all Case Managers, Representatives and Agents and prospective Case Managers. By January 1, 2016, we will take the following steps to notify our Case Managers, Representatives, Agents and the public about the availability of accommodations for applicants with disabilities as follows:
During the recruitment process, we shall notify applicants, when they are selected to participate in a selection process, that accommodations are available upon request in relation to the materials or processes used
During the recruitment process, if a prospective applicant requests an accommodation, we shall consult with the applicant and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicant’s needs due to disability
By January 1, 2016, we will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for Case Managers, Representatives and Agents that have been absent due to a disability:
We will develop a written process for individual accommodation plans, including the following:
How the Case Managers, Representatives and Agents can participate;
How the Case Managers, Representatives and Agents will be assessed;
How we can request an evaluation by an outside expert (at our expense) in order to assist in determining if/how the accommodation can be achieved;
How often the plan will be reviewed and updated.
How the reasons for denied requests will be communicated.
How the plan will be provided to the Case Managers, Representatives and Agents.
By January 1, 2016, the accessibility needs of Case Managers, Representatives and Agents with disabilities will be taken into account if using performance management, career development, and/or redeployment processes. We will inform Case Managers, Representatives and Agents of the policies available to support employees with disabilities.
By January 1, 2016, we will have a process in place to assess, review, and alter (if required) policies and procedures on a frequent basis to ensure compliance with the AODA.
13. Design of Public Spaces
By January 1, 2017, we will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to our public spaces. We will establish procedures to prevent service disruptions to accessible parts of our public spaces and we will notify the public of the disruption and alternatives available.
14. Policy Review
We will review and update this policy at least once every five (5) years (as such the first version of this policy will be reviewed no later than January 1, 2019).
For More Information
For additional information on this Integrated Accessibility Policy & Multi-Year Plan, please contact the AODA Agent for EmergencyHousing.ca.
Accessible formats of this document are available upon request from: the AODA Agent for EmergencyHousing.ca.
Accessibility | EmergencyHousing.ca
Telephone: (613) 366-6946
Fax: (613) 366-6946